Hair Care Booking & Cancellation Policies
All clients receiving hair care services must read and agree to these policies AND complete the Health Declaration Form for appointment to be confirmed.
All hair services require a deposit and mobile services fee. Deposits are non-refundable. However, deposits can be transferred/used towards service at a later date or refunded at the discretion of the stylist. Mobile services fees are paid on the day of service.
If you need to cancel your appointment please do so 3 days prior to your appointment. This is especially important for Sisterlocks®️ clients. Cancellations made in less than 3 days will require a $25 cancellation fee deducted from the payment method used when booking. This fee must be paid prior to making any future appointments. This fee is also applicable to no-shows.
In the event that the stylist must cancel, she will inform the client as soon as possible. The stylist has the right to cancel any appointment and will reschedule within 3 days. If a client is late to their appointment, the stylist will allow a 10 min. grace period before she leaves the clients location.
Payments made using a card will be charged an additional fee (NC tax 5.25%). This fee does not apply to cash payments.
Hair must be washed and clean prior to appointment. If your hair is not clean, oily, etc. your appointment will be cancelled and you will need to reschedule. For Microlocks, Interlocks, and Sisterlocks clients, if the rescheduled appointment is past the required appointment time (appointments should be 4-6 weeks for Sisterlocks®️, 6-8 weeks for all other locks) an additional $10 per week fee will be added.
Disclaimer: Stylist is a Certified Sisterlocks® Consultant only. For needs outside of Sisterlocks®/Locks (for example: scalp issues, effects of medication, excessive dry scalp, lack of growth, etc.) please consult the appropriate medical professional.