SHIPPING INFORMATION

DISCOUNTS

Discounts can only be applied one at a time. 

PROCESSING TIMES

Processing times may vary depending on the item purchased. Please check the item description for processing times.

Some items may take longer than others to process. Any questions or concerns about your order email, customerservice.dovelove@gmail.com. Please allow 1-3 business days for a response. Business days are Monday-Friday only.

PRODUCTION PARTNER

The production partner for Dove Love Hand Designs is Printful. Printful fulfillment center is located in Charlotte, North Carolina.

REFUNDS/STORE CREDIT

Because many of our items are made to order (print/made on demand), there are no refunds.* Store credit may be applicable to damaged items or goods. Please email customerservice.dovelove@gmail.com for store credit inquires.

*All items under Apparel & Accessories are produced by Printful. A refund or exchange of items purchased may be applicable to those items. This does not include Dove Love Hand Designs, LLC (logo) face mask and hair bonnet. 

shipping & usps

  • Once shipped, an email with tracking information is automatically sent via email.

  • All packages are shipped using USPS only.

  • Dove Love Hand Designs is not responsible for mis-delivered or undelivered packages due to the submission of an incorrect address. Please double check your address for accuracy.

  • Dove Love Hand Designs is not responsible for packages after delivery is confirmed by USPS.

  • If a package is returned, the customer is responsible for all shipping fees.

  • There are two shipping options - priority shipping and priority shipping with signature confirmation. If you have a mailing address that is not secure, use the signature confirmation option. This ensures that packages are received directly by the customer. 

 

CUSTOM & wholesale ORDERS

Please allow a minimum of 2-4 weeks for custom and wholesale orders. This is dependent on the size of the order. In order to begin processing custom and wholesale orders, invoices must be paid in full. For some orders, the customer will receive a mock-up sample via e-mail. The customer should confirm receipt within 24-48 hours in order for processing to continue. Customers will be notified if their order qualify for a mock-up sample.

Please note that Dove Love Hand Designs is a one woman business. Therefore, please allow a minimum of 2-4 weeks processing for custom and wholesale orders. This allows each order to get its individualized attention! 

Interested in expediting your order or multiple shipment options? Send an e-mail to customerservice.dovelove@gmail.com.

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